Refund Policy

We want you to be satisfied with your purchase. Here's our refund policy for NuuM services.

General Refund Policy

Refunds for NuuM services are provided on a case-by-case basis at our sole discretion. We carefully review each refund request individually, taking into account the specific circumstances and nature of your concern.

Refund Calculation

When a refund is approved, the refund amount will be calculated after deducting charges for services already used on a prorated basis. This means:

• Used services will be calculated based on actual usage time and resources consumed
• Refunds will reflect the unused portion of your subscription or service
• Processing fees and third-party charges may be non-refundable

How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account details and order number
• Detailed explanation of the reason for your refund request
• Any relevant documentation or evidence supporting your request

Processing Time

Refund requests are typically reviewed within 5-10 business days. If approved, refunds will be processed to your original payment method within 3-5 business days, though your financial institution may take additional time to process the refund.

Contact Information

For refund requests or questions about this policy, please contact our support team at support@nuum.com or through our help center.

Last updated: January 1, 2025